At King Of Hearts, we strive to provide our customers with high-quality products and excellent service. However, we understand that issues may arise. Please review our refund and return policy below:

Returns and Refunds

1. Eligibility for Returns and Refunds:

– Returns and refunds are only accepted if there is a significant defect with the product, such as a large tear or damage that occurred during shipping.

– Returns and refunds are also accepted if you received an incorrect product that does not match your order.

2. Time Frame:

– All return and refund requests must be made within 30 days of the delivery date. Any requests made after this period will not be considered.

3. Process:

-To initiate a return or refund, please contact our customer service team on our contact page with your order number, a detailed description of the issue, and photos of the defect or incorrect product.

– Once your request is received and reviewed, we will notify you of the approval or rejection of your return or refund.

4. Approved Returns:

– If your return is approved, we will provide you with a return shipping label. Please pack the item securely and include all original packaging.

– Once we receive the returned item and inspect it, we will process your refund or ship the correct product to you.

5. Refunds:

– Approved refunds will be processed to your original method of payment within 5 business days after receiving the returned item.

– Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Exclusions:

– We do not accept returns or provide refunds for products due to customer preference or change of mind.

– Items that have been worn, washed, or altered in any way are not eligible for return or refund, unless there is a significant defect or it is the incorrect product.

We appreciate your understanding and cooperation.

Thank you for choosing King Of Hearts!